Return & Exchange Policy – DD sweets
Return and Exchange Policy
Thank you for shopping at DD Sweets. We strive to provide you with the best quality products and a seamless shopping experience. Please review our Return and Exchange Policy below:
- Returns:
We do not accept returns for products that are received in the same condition as they were shipped. If you receive the exact product you ordered and there is no change in weight or the product itself, we do not offer returns.
Upon receiving your package, we kindly request that you inspect the shipping box carefully before accepting it. If you notice any signs of tampering, damage, or suspicion that the package has been compromised during transit, please do not accept the parcel from the courier or delivery personnel. Instead, immediately report the issue to the delivery person and contact our Customer Service team with email id support@ddsweets.in or phone number +91 9487670279.
- Exchanges:
We understand that there might be instances where a change in weight or the product itself occurs during transit. In such cases, we are happy to facilitate exchanges. Please follow the process below for exchanges:
- Notification: If you receive a product with a noticeable change in weight (in grams) or the product itself, please notify us within 1 day of receiving the order. You can reach out to our customer support team at support@ddsweets.in or customer support phone number +91 9487670279.
- Evidence: Provide photographic evidence clearly showing the discrepancy in weight or product condition. This will help us verify the issue and process the exchange promptly.
- Approval: Once we review the evidence and confirm the discrepancy, we will approve the exchange and provide you with instructions on how to proceed.
- Return Shipping: We will arrange the return shipping and please handover the original packaging.
- Exchange Process: Upon approval of your return request, we will expedite the exchange process. We will immediately ship the replacement product to you. This process is designed to minimize any inconvenience caused by a return and ensure that you receive your desired item as quickly as possible.
- Providing refunds for any discrepancies in product quantity or weight.
- If we confirm a weight discrepancy or product mismatch, and it cannot be resolved through the shipment of the correct product, we will issue a refund to the original payment method used for the purchase. This refund will include any applicable shipping fees.
- If you have any questions about our Return and Exchange Policy, or if you need assistance with an exchange, please contact our customer support team at support@ddsweets.in or customer support phone number +91 9487670279.
Please note that this policy is designed to address specific situations where there is a noticeable discrepancy in weight or the product itself due to factors beyond your control. We appreciate your understanding and cooperation in ensuring a smooth shopping experience.
